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Conditions of Use and Privacy Policy Welcome to www.castleproductsonline.com ("Castle Products Online"). Castle Products Online and its affiliates provide their services to you subject to the following conditions. Please review the following terms and conditions governing your use of, and purchase of products from, the Site. Please note that your use of the Site constitutes your agreement to follow and be bound by the Terms and Conditions. If you do not agree with the Terms and Conditions, please do not use the Site. Castleproductsonline.com is owned and operated by Castle Products Online, LLC. You may contact Castle Products Online, LLC. by mail, phone, fax or email: Castle Products Online, LLC. Collection of Information from Site Visitors Castle Products Online collects the email addresses of visitors that communicate with Castle Products Online via email and retain information knowingly provided by the visitor to Castle Products Online. Castle Products Online may track and collect "Traffic Data" when you visit the Site, including IP address, domain server, and type of web browser. Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the Site. To make it possible for you to use the online "shopping cart," Castle Products Online uses "cookies" to keep track of items you wish to purchase. Cookies may be used to gather information about your preferences in order to make shopping easier. Cookies are small pieces of information that are stored by your browser on your computer when you visit the Site. Our cookies do not contain nor can track your personally identifiable information. The use of cookies is standard on the Internet and many major websites use them, but if you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. You will still be able to make purchases from Castle Products Online even if you set your browser to refuse cookies. When a visitor performs a search on Castle Products Online's search engine, Castle Products Online may record information on the search being performed and may use that information to solve technical problems with the service or to calculate overall usage statistics. Use of Data Collected Data collected by Castle Products Online will be used for editorial and feedback purposes, for marketing and promotional purposes, for statistical analysis of users' behavior, for product development, for content improvement and layout changes of the Site. Names, postal and email addresses, and phone numbers collected may be added to Castle Products Online's database and used for future communications regarding Site updates, new products and services, upcoming events, and status of orders placed online. Communications to You When you visit Castle Products Online or send emails to us, you are communicating with us electronically. You also consent to receive communications from us electronically. We will communicate with you by email. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree that Castle Products Online may occasionally send email to you for the purpose of advising you of changes or additions to the Site, promotions, new products and company news. Castle Products Online may also send you a trial issue of a newsletter with useful information such as product tips and training. If you want to remove your email address, follow the instructions to unsubscribe included with the email message or send a message requesting removal from future email to: admin@castleproductsonline.com. Non-Disclosure of Personal Data to Third Parties Castle Products Online, LLC does not share, sell, trade, rent or distribute your personal information to any other companies, organizations or persons. Exceptions would be in response to subpoenas, court orders or legal process or in the event that we find that your actions on our Site violate any laws, our terms of use, or any of our usage guidelines for specific products or services. Opt-Out Right As mentioned above (3), visitors may opt-out of having their information collected for use by Castle Products Online for secondary purposes, by contacting Castle Products Online via mail, phone, fax or email. Ability to Correct Personal Data Upon request via mail, phone, fax or email, Castle Products Online will provide to visitors a summary of any personal information retained by Castle Products Online regarding the visitor. Visitors may modify, correct, change, or update their personal record or cause their personal record to be removed from Castle Products Online's database. Castle Products Online will send personal records to the email address on file for the visitor name associated with it. Collection of Personal Data from Children Castle Products Online will not knowingly collect or use information from children under the age of eighteen (children). Castle Products Online does not knowingly provide any personal information collected from children, regardless of its source, to any third party for any purpose whatsoever. No information collected from children is knowingly used for any marketing or promotional purposes whatsoever, either inside or outside Castle Products Online. Transaction Castle Products Online is using the best SSL protocol (Secure Sockets Layer) technology available today to secure your transaction. All you need to do is select "Secure Checkout" from the shopping cart once you are done shopping and our GeoTrust web server certificate will secure your transaction. With a 128-bit SSL encryption, a link between our server and your browser is established and all communication remains confidential. Confidential information cannot be viewed, intercepted or altered. For additional information visit www.geotrust.com. If you use PayPal, you will be sent to their secure site for the final transaction. Castle Products Online is not responsible for the security of information transmitted by Paypal. For information relating to security and privacy issues related to online transactions using Paypal, please direct your attention to Paypal's User Agreement at www.paypal.com. Please note that Castle Products Online cannot assure you that any data transmission over the Internet or any network is absolutely secure. Therefore, you transmit your information at your own risk and Castle Products Online does not assume any responsibility for illegal access and use of your personal information. Castle Products Online's Right to Change Privacy Policy Castle Products Online reserves the right to change the Conditions of Use & Privacy Policy at any time. We recommend that you periodically review the Conditions of Use and Privacy Policy for any changes. Whenever we make a change, we will post the updated or modified the Conditions of Use and Privacy Policy at the Site and encourage you to review the changes. By using the Site, you agree to be bound by the Terms of the Conditions of Use and Privacy Policy, as amended from time to time. Copyright All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Castle Products Online or its content suppliers and protected by United States and international copyright laws. Trademarks Notwithstanding any information contained in the Disclaimer with regards to the marks CASTLE & ZOOM, CASTLE PRODUCTS ONLINE, and all the graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Castle Products Online or its subsidiaries and partners. ("TRADEMARKS") TRADEMARKS may not be used in connection with any product or service that is not Castle Products Online's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Castle Products Online and its partners. All other trademarks not owned by Castle Products Online or its subsidiaries and partners that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Castle Products Online or its subsidiaries and partners. License and Site Access Castle Products Online grants you a limited license to access and make personal use of this Site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Castle Products Online. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Castle Products Online. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Castle Products Online and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Castle Products Online's name or trademarks without the express written consent of Castle Products Online. Any unauthorized use terminates the permission or license granted by Castle Products Online. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Castle Products Online so long as the link does not portray Castle Products Online, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Castle Products Online logo or other proprietary graphic or trademark as part of the link without express written permission. Product Descriptions Castle Products Online and its affiliates attempt to be as accurate as possible. However, Castle Products Online does not warrant that product descriptions or other content of this Site is accurate, complete, reliable, current, or error-free. If a product offered by Castle Products Online itself is not as described, your sole remedy is to return it in unused condition. Risk of Loss All items purchased from Castle Products Online are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We inspect each product before it is shipped to make sure that there is no damage before it leaves the warehouse. If your product arrives damaged, please contact us immediately so we can help you file a claim with the shipping company. Returns and Exchange All products purchased through Castle Products Online are backed by our 30 day 100% Satisfaction Guarantee. You can return or exchange your purchase within 30 days after the shipment date if you are dissatisfied for any reason. All returns must be accompanied by a return authorization number and must be received at Castle Products Online within 30 days after the shipment date. All products must be undamaged to be eligible for return or exchange. Shipping charges that you incurred will not be refunded unless the return is due to our error. Promotions Certain promotions may only apply to first time customers or be limited time offers. These offers exclude all taxes and shipping fees. Only one discount per household may be allowed. These offers may not be valid with any other coupons or discounts and cannot be applied to previously placed orders. Coupons or gift certificates have no cash value. Castle Products Online reserves the right to establish minimum purchase amounts required to qualify for any special offers. Offers may be discontinued at any time. Prices The prices displayed on the Site are quoted in United States dollars. Prices are subject to change without notice. Third Party Websites Castle Products Online may provide links to websites that are owned and operated by third parties. However, Castle Products Online does not endorse the content on those sites and the Conditions of Use & Privacy Policy of these third party websites may differ from those of Castle Products Online. You view any third party websites linked from Castle Products Online at your own risk. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY CASTLE PRODUCTS ONLINE ON AN "AS IS" AND "AS AVAILABLE" BASIS. CASTLE PRODUCTS ONLINE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, CASTLE PRODUCTS ONLINE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CASTLE PRODUCTS ONLINE DOES NOT WARRANT THAT THIS SITE, ITS SERVERS OR E-MAIL SENT FROM CASTLE PRODUCTS ONLINE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CASTLE PRODUCTS ONLINE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. APPLICABLE LAW By visiting Castle Products Online, you agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Castle Products Online or its affiliates. DISPUTES Any dispute relating in any way to your visit to Castle Products Online or to products you purchase through Castle Products Online shall be submitted to confidential arbitration in Rochester, New York, except that, to the extent you have in any manner violated or threatened to violate Castle Products Online's intellectual property rights, Castle Products Online may seek injunctive or other appropriate relief in any state or federal court in the State of New York, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. SITE POLICIES, MODIFICATION, AND SEVERABILITY Castle Products Online reserves the right to make changes to the Site policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. |
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